How we look after your information

• Your name, email, phone and address, so we can contact you and know who has borrowed what.
• Your children’s ages (month and year, or an age band), so we can suggest suitable items. We never ask for their full birth dates.
• What you borrow and return, what you pay, and when you visit.
• Your choices about emails, and the date you agreed to them.

To show funders who we reach, where we have this switched on we look up how deprived your postcode’s area is, as a number from 1 to 10 from the government’s Index of Multiple Deprivation (England only), and keep only that number, never the area itself. If a health visitor, Family Hub or other professional gave you our join link, we also keep which one sent you. Reports show counts of families, with small numbers hidden, and never your name.

To run the library: to lend items, take payments, remind you when things are due and keep our stock safe. If you opt in, we also send news about events and new arrivals. You can change that at any time.

Volunteers and coordinators see what they need for their role. At the desk, volunteers see only your name, membership and what you have out. We do not sell your information, and we share it with others only when the law requires it.

You can see, correct, download or delete your information from your account privacy page. After a membership ends we keep your records for a limited time, then remove them.

We use only the cookies the site needs to work: signing you in, remembering your basket and your chosen session. There is no advertising or tracking across other sites.